This document was prepared by the Poorganic online store Administration. As the Company is dedicated to providing superior customer service, we understand that quality and quick delivery to our customers is of the utmost importance. We regularly review our shipping rates to offer our customers the best prices and level of service possible.

1.  Timing

1.1. Third parties may be engaged to make deliveries. To be sure that your delivery is successful, your involvement is required.

1.2. When you place an order, you can see an Estimated Delivery Date in your shopping cart. This is not a guaranteed delivery date for your order. Delivery to some areas may take longer depending on the frequency of shipping and mail to the delivery address. Our system calculates the Estimated Delivery Date based on the total amount of time to process your order.

1.3. When placing your order, you should take these factors into account when calculating your Estimated Delivery Date. Order processing takes a certain amount of time to prepare your order for delivery. This takes 1-5 days.

1.4. When the carrier receives your order and can give you a delivery date for that order, they will contact you at the phone number you provided when you placed the order. This way they will provide you information about which days of the week they can deliver the order to your address.

1.5. The delivery company will contact you at the agreed time before the scheduled delivery and let you know if you have a time slot to receive your order. The delivery company will do its best to deliver your order within the declared time.

2. Receiving the Order

2.1. It is necessary that you or your representative must be present at the receipt of the order on the agreed date and within the agreed time.

2.2. If no one is available to collect the delivery, the cost of re-delivery may be added to the cost of your order. These terms arise by agreement between you and the Poorganic online store.

2.3. Neither the Poorganic online store nor any third party hiredto make delivery is liable in the event that you choose to hire a third party to accept and receive your order.

2.4. You are required to sign the Shipping Invoice for the order in the presence of the shipping company representative to acknowledge receipt of your order. 

2.5. Inspect the order to ensure that there are no signs of damage. If you discover that any items are missing, damaged or incorrectly assembled, please retain those items or sets of the order, note the problem on the Shipping Note and contact us within 48 hours by email.

3. Shipping Costs

3.1. Shipping charges are based on shipping distance, size, and weight of the products ordered. The cost is formed on a per-product basis. A minimum cost is calculated and displayed for you before you pay for your order.

3.2. The cost of delivery is non-refundable. During special promotions, the cost and time of delivery may change. In this case the relevant information will be informed in the conditions of the action.

3.3. There may be occasions when you will be required to pay extra if these terms do not apply or you require special services beyond our standard delivery services.

4. Self-delivery

4.1. The company provides the option of picking up your products at a pickup location. Pickup service is subject to an additional charge as stated in the order. Only you or a person specified by you may pick up the product you have ordered. 

4.2. The company will inform you when your order is complete and when you can pick it up.

5. Other Conditions

5.1. All orders placed on this Site are subject to the approval of this Site, which means that we may refuse to accept and may cancel any order, whether or not the order has been confirmed or paid for. If you have already paid for an order that is later cancelled, the Poorganic online store will provide a refund.